Guarantee of service
We are confident in our work and are committed to providing superior service. Hotel Ladies, offering professional cleaning in South Florida, offers a 100% Satisfaction Guarantee. If you are not completely satisfied, contact us immediately or within 24 hours and we will make it right.
Confidentiality and Security policy
The safety of our clients and cleaners is paramount at Hotel Ladies. We maintain a strict policy regarding the privacy of our clientele. We guarantee discretion and do not share information (including but not limited to e-mail, residential addresses, telephone numbers and profiles).
We have put in place appropriate physical, electronic, and managerial procedures to secure the information we collect online. These safeguards are designed to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information.
Please advise of anything in the home that is not working properly (glass shower door falls off hinges when opened, hot water faucet is reversed with cold water, exposed wiring, picture frame is already broken and should not be moved, etc.)
Keys / Alarms
Most Hotel Ladies, Inc. clients provide the buildings concierge or management with a key to their home, or place it in an agreed upon location. We are very vigilant about safeguarding your key. Your key will only be accessed by your service team the day of your scheduled cleaning service and it is returned to the concierge, management or agreed upon location at day’s end.
For home alarm systems, while we prefer it to be turned off on cleaning day, you can show the service team how to operate it if it is a simple system.
If you would like to give your service team access to your home yourself, please understand that we can only give you an approximate time range (ie: 7:00 – 11:00 or 2:00 – 5:00), since many things, such additional client requests or traffic, can affect the best planned schedules. The best and most efficient way to avoid this is to leave a key with the building concierge, management office or an agreed upon location.
Methods of payment accepted are Master Card, Visa, American Express. Payment for service is due on or before the day of service. A credit card is maintained on file and billing options are discussed as part of client agreement. A 5% per month late fee will be assessed for late payment.
We require a minimum of 24 hours cancellation notice (holidays and weekends included). If you need to cancel or would like to reschedule your appointment please phone or email the office directly.
Cancellation fees will be billed as follows:
Full minimum cleaning fee will be billed on the day of cleaning if the cleaner is unable to gain access to the establishment or home, if the key has not been left with the concierge or management office or agreed upon location.
A charge of 50% of service will be charged if the 24 hour cancellation policy is not honored. Excessive cancellations with less than 24 hours’ notice are subject to cessation of services. We understand that emergencies arise.
Gratuity is not required or expected, but always appreciated. If you do choose to leave, cash is preferable as it will be shared equally by your cleaning team. An occasional note to the team when they really impress you would also be welcomed. In addition, your cleaning team receives bonuses based on your feedback, so please call or drop us a note through our website.
Referral Job Placement Fee
Your Service Agreement states that you agree not to hire any past or present Home Service Team members, for any home-related services that you are introduced to through Hotel Ladies, Inc. If you wish to employ a Home Service Team member, our referral fee is $3000.00 – this is due in full immediately upon employing or using the past / present staff member, regardless of whether the employment is continuous employment or on a contract basis
Hotel Ladies, Inc. reserve the right to pursue alternate methods of collection if the fee is not paid.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: To personalize your experience
(your information helps us to better respond to your individual needs)
To improve customer service: (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Hotel Ladies, Inc.
1314 East Las Olas Boulevard
Fort Lauderdale, FL 33301